Happy New Year! I realize that it has been a few weeks since my last Clover Updates/Reminders email, but there hasn’t been a need for many reminders since you are all doing so wonderfully with Clover! I thought I would start the new year off with a couple of updates, and just one reminder.
- The issue with the Multi-Copy form has been fixed! If you continue to get any stranger errors when using the Multi-Copy form, please let me know and I will look into it.
- Do you not want your requests to automatically go out of state after it has gone through all in-state lenders? It is possible to stop your requests before they go to our lender of last resort account (VSS). To remove this default, locate the Primary Default Lender in your Participant Record (Staff Dashboard>ILL Admin>Maintain Participant Record), and remove the VSS code. Then click the Submit button to save the change.
If you have a request that cycles through all in-state lenders and is still unfilled, then you can re-send it to VSS by following these steps:In the detail view of the record, change the status to “Approved – Send”
Then add this line to the Lender List: “VSS,30,,”
Once you hit Submit, the request will go to us for out of state requesting (and will have the request history included so we know it was turned down in-state).
- Please remember to add a Contact Person in your Participant Record! If you don’t add your phone number or email, no contact person shows and it’s much harder for lenders and borrowers alike to track down your contact info if they have a question about a request.
As always, please contact me if you have any questions!